ac999 Privacy Policy — Your Information is Safe With Us

ac999 ("we", "our", or "platform") operates an online casino and betting service for users in Bangladesh. This privacy policy explains what information we collect about you when you use the ac999 website (https://ac999.lat), how that information is used, and what steps we take to protect your privacy.

This policy applies to all registered members, guest users, and anyone accessing the ac999 platform. By using our services, you accept the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact us directly.

We may change or update this privacy policy from time to time. We will notify you properly of any significant changes. We encourage you to revisit this page regularly.

ac999 only collects information that is necessary to provide services, ensure security, and meet legal obligations. Below is a detailed description of the types of information we collect:

2.1 Information You Provide Directly

When you create an account on ac999 or use our services, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — must be 21 or older)
• Residential address
• Payment information (bKash number, Nagad number, Rocket number, or bank account number)
• Identity verification documents (national ID card or passport — when required)

2.2 Automatically Collected Information

When you visit our website, our system automatically collects the following technical information:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Pages visited and click patterns
• Connection time and duration (according to Bangladesh Standard Time)
• Referral URL (where you came from before reaching our site)

2.3 Transaction and Gaming Information

We retain information about financial activity and gaming history conducted through your account, including:

• Deposit and withdrawal amounts and methods
• Gaming activity history
• Bonus claims and wagering activity
• Account balance and transaction logs

ac999 uses collected information only for legitimate and specific purposes. Your information is never used for any unauthorized purpose. The main purposes are described below:

We do not sell your personal information to third parties. If your information is used for marketing or promotional purposes, it is done only with your consent, and you may withdraw that consent at any time.

ac999 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve website functionality.

4.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and keep basic services functioning. Disabling these will prevent the site from working properly.
• Functionality Cookies: Remember your preferences — such as language selection and display settings.
• Analytics Cookies: Collect site usage statistics that help us improve our services.
• Security Cookies: Help detect and prevent fraud.

4.2 Cookie Controls

You can control most cookies by changing your browser settings. However, disabling essential cookies will prevent you from using many important parts of our service. Contact our support team for any questions about cookie controls.

ac999 may share your personal information with third parties in limited and controlled circumstances. Under no circumstances do we sell, lease, or commercially transfer your information.

5.1 Service Provider Partners

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and security services. These partners receive only the information necessary to provide their specific services and operate under our strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is required by a legal order, regulatory authority directive, or court order, we will comply with our legal obligations. Even in such cases, we will disclose only the minimum necessary information.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will provide advance notice in such situations, and the new entity will also be bound by this privacy policy.

To ensure the security of your information, ac999 applies industry-standard technical and administrative safeguards. The key components of our security framework are:

While we maintain the highest level of security measures, we cannot guarantee that data transmission over the internet is completely secure. It is your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

ac999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: For the entire duration the account remains active.
• After account closure: For as long as necessary for legal compliance and dispute resolution.
• Transaction records: For the period required by financial regulatory requirements.
• After marketing consent withdrawal: Marketing communications will be stopped immediately.

Once the designated retention period ends, your information will be securely deleted or anonymized.

As an ac999 user, you have several important rights regarding your own information. We respect these rights and help you exercise them:

8.1 Right to Access

You may find out at any time what information we hold about you. Contact our support team to receive a copy of this information.

8.2 Right to Correction

If there is any incorrect or outdated information in your profile, you may request that it be corrected. This can be done through account settings or via our support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained to meet legal obligations.

8.4 Right to Withdraw Consent

Your consent for marketing communications or optional data processing may be withdrawn at any time. This will not affect the lawfulness of activities carried out on the basis of prior consent.

To exercise any of the above rights, write to us at: [email protected] — or contact us via 24/7 live chat. We will process your request within a reasonable time.

ac999 services are strictly for adults — only for users aged 21 or older. We do not knowingly collect information from or provide services to anyone under the age of 21.

We apply an age verification process at registration. If a minor's information enters our system for any reason, the account will be closed and all information will be deleted as soon as it is identified.

Request for parents: If you suspect that your child has created an account on our platform, please contact [email protected] immediately.

This privacy policy may be updated from time to time to keep pace with changes in our business operations, technology, or legal environment.

For significant changes, we will notify you by any of the following methods:

• Sending a notice to your registered email address
• Displaying a visible notice when you access the platform
• Updating the "Last Updated" date on this page

Continuing to use the platform after an update will be taken as your acceptance of the revised policy. If you have any questions about changes, please contact us.

If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following:

We take all privacy complaints seriously and work to resolve them as quickly as possible. You will receive confirmation that your request has been received, and you will be kept updated at every step of the process.

We value the trust and confidence you place in our platform. Keeping your privacy protected at all times on ac999 is our commitment.