ac999 Terms and Conditions

01 Introduction and Consent

These terms and conditions ("Terms") form a legal agreement between the ac999 platform and its users ("you" or "member"). By using the ac999.lat website, mobile version, or any related services, you acknowledge that you have fully read and understood these Terms and have agreed to be bound by them.

ac999 is an online gaming and betting platform that provides casino games, live casino, slots, and sports betting services to users in Bangladesh. The policies set out in these Terms apply to all sections, services, and promotions on our platform.

02 Eligibility and Age Verification

The following conditions must be met to register and play on ac999:

• You must be at least 21 years old. Only those aged 21 or above may use this platform.
• You must access the platform from Bangladesh or from a country where the use of online gaming services is legally permitted.
• You may only hold one ac999 account. Opening more than one account under the same person is strictly prohibited.
• You must be of sound mind and capable of making your own decisions.
• You must not be included on any self-exclusion list.

ac999 may at any time request a government-issued identity document (national ID card, passport, or driving licence) for age and identity verification. Account activity may be restricted until verification is complete.

03 Account Registration and Security

3.1 Registration Process

To open an account on ac999, you must provide accurate and up-to-date information. Providing false, incomplete, or misleading information at the time of registration will be considered a breach of these Terms and may result in account cancellation.

3.2 Password and Login Security

It is your responsibility to keep your account login details completely confidential. Please keep the following in mind:

• Do not share your password with anyone — not even family members.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, change your password immediately and notify our support team.
• ac999 will not be held responsible for any unauthorised access to your account.

3.3 One Account Policy

Only one ac999 account is permitted per individual, household, device, or IP address. If multiple accounts are created, the balances across all accounts will be forfeited and those accounts will be permanently closed.

04 Deposit and Withdrawal Policy

4.1 Deposits

The following methods can be used to deposit funds on ac999: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200.

Deposits must be made from a payment account registered in your name. Using third-party payment sources is prohibited.

4.2 Withdrawals

The following conditions apply to withdrawing winnings:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will be sent to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be restricted until active bonus wagering requirements have been met.

ac999 reserves the right to delay or suspend withdrawals in cases of fraud, suspicious activity, or abuse.

05 Bonus and Promotion Terms

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. Please read the following conditions carefully before claiming this bonus:

• Wagering Requirement: The bonus amount must be wagered 25 times before it can be withdrawn.
• The bonus is given once only, to one account.
• The bonus may be used on any casino game or sports betting, however the wagering contribution may vary for certain games.
• If the wagering requirement is not met before the bonus expires, the bonus and any winnings earned from it will be cancelled.

5.2 Ongoing Promotions

ac999 regularly offers various promotions, cashback offers, and VIP rewards. Each promotion has its own terms, which are detailed on the promotions page.

5.3 General Bonus Policy

• A promotion may not be claimed more than once unless explicitly stated.
• Bonuses cannot be transferred to another member.
• ac999 reserves the right to modify, suspend, or cancel any bonus program.
• Attempting to abuse or exploit bonuses will result in account closure and forfeiture of all winnings.

06 Gameplay and Fair Play Policy

ac999 is committed to ensuring a fair and transparent gaming environment. All our games are powered by a Random Number Generator (RNG) that guarantees impartiality.

• All game outcomes are entirely dependent on chance.
• If a game result is voided due to a technical error, the wager will be refunded.
• Any winnings obtained through a software bug or error will be considered void.
• In the event of an internet disconnection, the server record will be treated as final.
• If there is a dispute regarding any game result, the server logs will be reviewed and that decision will be final.

07 Prohibited Activities

The following activities are strictly prohibited on the ac999 platform:

• Creating or operating multiple accounts.
• Exploiting or abusing the bonus system (bonus abuse).
• Illegal money laundering or suspicious financial transactions.
• Using automated software, bots, or any automation tools to play games.
• Colluding with other players with the intention of influencing game outcomes.
• Registering using a false identity.
• Using a third-party credit card or payment account.
• Using hacking, viruses, or any harmful technology.
• Harassing or engaging in offensive behaviour towards other users.

Violating any of these prohibitions may result in ac999 immediately closing the account and forfeiting all balances.

08 Account Suspension and Closure

8.1 ac999's Rights

ac999 may suspend, restrict, or permanently close any account without prior notice in the following circumstances:

• Breach of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Suspicion of money laundering or terrorist financing.
• Direction from authorities or legal obligation.
• Failure or refusal to complete identity verification.

8.2 Voluntary Account Closure

If you wish to close your account yourself, please contact us via 24/7 live chat or email. It is your responsibility to withdraw any remaining balance before the account is closed.

09 Responsible Gaming

ac999 places the highest importance on responsible gaming. We believe gaming is for entertainment — not a solution to financial problems. The following tools are always available to you:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from your account for a specified period.
• Cooling-Off Period: You can temporarily restrict account activity.
• Reality Check: You can set regular reminders during gaming sessions.

If you feel that gaming is having a negative impact on your life, please contact our support team or visit our Responsible Gaming page.

10 Privacy and Data Protection

ac999 places the highest importance on protecting your personal information. All data collected on our platform is secured with SSL encryption.

Details of how we collect, use, and protect your information are set out in our Privacy Policy. By registering an account, you also agree to our Privacy Policy.

Key points:

• Your information will never be sold to third parties.
• Information will not be disclosed to authorities except where legally required.
• Information will be retained for Anti-Money Laundering (AML) and KYC compliance.

11 Limitation of Liability

ac999 will not be held liable for the following:

• Any loss caused by internet disconnection or technical issues with your device.
• Any loss resulting from unauthorised use of your account credentials — where you yourself shared that information.
• Temporary service disruption due to technical errors or system maintenance.
• Software issues from third-party game providers.
• Financial losses arising from gaming — the player is solely responsible for their own decisions.

Under no circumstances will ac999's total liability exceed the amount deposited in the relevant transaction.

12 Terms & Conditions Changes

ac999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify members by email.

Continued use of the platform after updated terms and conditions are published will be considered as your agreement to the new terms. Therefore, it is advised to visit this page regularly.

13 Contact & Support

If you have any questions or feedback about these terms and conditions, please contact us:

• 24/7 Live Chat: Speak directly in Bengali from any page on our platform.
• Email: [email protected]

Our support team is ready to assist you in Bengali 24 hours a day, 7 days a week.

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.